TrackballWorld Business Policies
TrackballWorld is committed to providing you with the best possible products promptly and with a minimum of hassle.
30 Day Money Back Guarantee
30 Day Money Back Guarantee
We at TrackballWorld are confident that our products will meet or exceed your expectations, but we fully understand that is not always possible and, subject to this return policy, we will gladly accept returns or exchanges.
Returning an Item
You have 30 days from the date of shipment to initiate the return or exchange of an item. After 30 days all sales are final and all items are subject to the terms and conditions of the manufacturer's warranty. In most cases you will need to contact the manufacturer directly for warranty service or support. Orders will be charged a 15% restocking fee.
To qualify for a return:
All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping*, handling, gift wrap, Free Items or other charges. Items returned but not in compliance with this return policy may be returned to you at your expense.
In some special cases a RMA may be issued on an item that does not fully meet the return policy criteria. In this event we reserve the right to issue a partial refund to cover administrative costs associated with that return.
Here are the basic steps to return an item:
* TrackballWorld will deduct the actual shipping and handling costs from any return that originally received Free Shipping.
Exchanging an Item
You have 30 days from the date of shipment to exchange an item.
To exchange an item quickly, place an order for the new item by phone or the website and follow the above Return process on the item you wish to return.
You can also exchange an item through the above Returns process, but specify with the return what item you wish to exchange it for. Any price differences of the exchanged item(s) will be charged or credited to the original method of payment.
All items that you are returning for exchange are subject to the same criteria as the above Return Policy.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at 888.593.0488. Please supply us with your order number and item number from your original confirmation email. We will also need your email address and phone number. TrackballWorld will make every reasonable effort to replace the item in a timely manner.
If there is extensive damage to the carton, refuse the delivery and contact us immediately at 888.593.0488. Please have your order number available when you contact us.
TrackballWorld will honor Federal Express shipping refunds due to service failure on the part of FedEx Express, only when FedEx honors their "Money Back Guarantee" due to shipments that are delivered beyond the expected delivery date set by FedEx at the time of shipment. The "Free Ground Shipping" option does not qualify for a shipping refund.
TrackballWorld will deduct the actual shipping and handling costs from any return that originally received Free Shipping.
The customer is responsible for all shipping and handling charges on refused orders, with the exception of damaged shipments. This includes both the outbound and return shipping and handling charges.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
Many of the items that are sold on www.TrackballWorld.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, please contact the manufacturer directly.
Please contact the manufacturer of an item directly with any repairs questions.
Changing or Canceling Your Order
After you have clicked the last "Continue" button and can view your invoice, your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must email us or contact us at
The customer is responsible for all shipping charges on refused orders, with the exception of damaged merchandise. This includes both the outbound and return shipping charges. Items shipped as "Free with your order" must be returned if all products purchased are returned. The advertised price of "free" items will be deducted from any refund.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
If your order is cancelled, you will receive a notice regarding your order via email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please email us or contact us at
TrackballWorld™, TrackballWorld.com™, LaserPoint™ Thumbelina™ are trademarks of R & J Unique Products, LLC.
Microsoft®, Windows® are registered trademarks of Microsoft Corporation.
Logitech®, Trackman® are registered trademarks of Logitech, Inc.
Expert Mouse®, Orbit®, are registered trademarks of Kensington Computer Products.
Any and all other trademarks are hereby acknowledged as the property of their respective owners.
All web pages, original graphics, web page designs on this website Copyright © 2007, 2011 R & J Unique Products, LLC. All rights reserved.
Enforcement of Terms, Conditions and Policies
By accessing and using the TrackballWorld.com web site, you agree that your access to and use of this web site is subject to these terms, conditions and policies, as well as all applicable laws, as governed and interpreted pursuant to the laws of the state of California, United States of America.
All policies, prices, specifications and other information on this website are subject to change without notice.